Cancellation Policy

Effective Date: 01-01-2026
Website: invernesschauffuerhire.co.uk

This Cancellation Policy explains how cancellations, booking changes, refunds, and no-shows are handled by Inverness Chauffeur Hire.

1. General

Because our services involve reserving a chauffeur, vehicle, and schedule for a specific date and time, cancellations can affect availability and operations. For that reason, the refund amount depends on how much notice is given.

2. Customer Cancellations

Unless a different cancellation term is agreed in writing for a specific booking, the following applies:

Standard Chauffeur Bookings

• More than 72 hours before pickup: full refund of any amount paid, excluding any non-refundable third-party costs already incurred.
• 24 to 72 hours before pickup: 50% refund.
• Less than 24 hours before pickup: no refund.

Airport Transfers

• More than 24 hours before pickup: full refund, excluding non-refundable third-party costs already incurred.
• Less than 24 hours before pickup: no refund.

Wedding Bookings, Event Bookings, and Bespoke Tours

Because these services involve route planning, date reservation, vehicle allocation, and limited availability, deposits are generally non-refundable unless we agree otherwise in writing.

For the remaining balance:

• More than 14 days before the service date: refundable, excluding any non-refundable third-party costs already incurred.
• 14 days or less before the service date: non-refundable.

3. Deposits

Any booking deposit paid to secure a date may be treated as non-refundable where this is stated at the time of booking, especially for weddings, VIP bookings, peak-date reservations, and custom tours.

4. Amendments and Rescheduling

If you need to amend or reschedule a booking, please contact us as soon as possible.

We will try to accommodate changes, but this depends on vehicle and chauffeur availability. Changes may result in revised pricing.

A rescheduled booking may be treated as a cancellation if we cannot accommodate the new requested date or time.

5. No-Shows

A booking will be treated as a no-show where:

• the passenger does not arrive within the applicable waiting period;
• we cannot contact the customer using the details provided;
• or the passenger leaves the pickup location without notifying us.

In the case of a no-show, the full booking fee may be charged and no refund may be due.

6. Delays

For airport pickups, we ask customers to provide accurate flight details. If flight details are not provided or are incorrect, we cannot accept responsibility for missed pickups caused by inaccurate information.

If your flight is significantly delayed, please contact us as soon as possible. We will try to rearrange your pickup, but this is subject to availability.

7. Cancellation by Inverness Chauffeur Hire

In the unlikely event that we need to cancel a booking due to circumstances beyond our reasonable control, we will try to offer:

• a suitable alternative vehicle or timing; or
• a full refund of the amount paid for the affected service.

This does not extend to indirect costs such as hotel, flight, event, or other third-party losses unless required by law.

8. Force Majeure

We are not liable for failure or delay caused by circumstances outside our reasonable control, including severe weather, road closures, accidents, public emergencies, government action, strikes, or vehicle breakdowns despite reasonable maintenance.

9. Refund Processing

Where a refund is due, it will normally be processed using the original payment method within a reasonable time.

10. Contact for Cancellations

To cancel or amend a booking, contact:

Email: Info@invernesschauffuerhire.co.uk
Phone / WhatsApp: +44 7741 836244