Privacy Policy

Effective Date: 01-01-2026
Website: invernesschauffuerhire.co.uk

At Inverness Chauffeur Hire, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or make a booking enquiry.

1. Who We Are

Inverness Chauffeur Hire is a chauffeur and private travel service operating from Inverness, Scotland.

Business Name: Inverness Chauffeur Hire
Email: Info@invernesschauffuerhire.co.uk
Phone / WhatsApp: +44 7741 836244
Registered Address: 12 Larch Pl, Culloden, Inverness IV2 7LD, United Kingdom

For the purpose of UK data protection law, Inverness Chauffeur Hire is the data controller of the personal information collected through this website.

2. What Information We Collect

We may collect and process the following information:

• Your name
• Email address
• Phone number
• Pickup and drop-off details
• Booking dates and times
• Tour or transfer preferences
• Passenger information you provide
• Special requests such as child seats, accessibility needs, or luggage requirements
• Payment-related information where relevant
• Any information you send to us through enquiry forms, WhatsApp, phone calls, or email
• Technical information such as IP address, browser type, pages visited, and website usage data

3. How We Collect Your Information

We collect personal data when:

• You fill in a contact or booking form on our website
• You contact us by phone, WhatsApp, or email
• You request a quote
• You make or amend a booking
• You browse our website
• You interact with cookies or analytics tools on the site

4. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide quotes
• Arrange and manage bookings
• Deliver chauffeur, transfer, and tour services
• Communicate booking confirmations, changes, or service updates
• Provide customer support
• Improve our website and services
• Maintain security and prevent misuse of the website
• Meet legal, tax, accounting, or regulatory obligations

5. Lawful Bases for Processing

Depending on the situation, we process your personal data because:

• it is necessary to take steps at your request before entering into a contract;
• it is necessary for the performance of a contract with you;
• it is necessary for our legitimate interests in running and improving our business, website, and customer service;
• it is necessary to comply with legal obligations;
• or you have given consent, where consent is required.

6. Sharing Your Information

We do not sell your personal data.

We may share your information only where reasonably necessary with:

• chauffeurs or service delivery staff involved in your booking;
• payment processors;
• website hosting, analytics, and technical service providers;
• IT support providers;
• legal, accounting, or insurance advisers where necessary;
• public authorities or regulators if required by law.

Any third party handling personal data on our behalf is expected to do so securely and lawfully.

7. Payments

If you make a payment, your information may be processed by third-party payment providers. We do not store full payment card details on our website unless expressly stated otherwise through a secure payment solution.

8. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes it was collected, including to manage enquiries, complete bookings, maintain business records, resolve disputes, and meet legal or tax obligations.

Enquiry records, booking records, and related communications may be retained for a reasonable business and compliance period unless a longer period is required by law.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and support performance and analytics.

Some cookies are essential for the operation of the website. Others, such as analytics or marketing cookies, should only be used where the required consent has been obtained.

You can control cookies through your browser settings and any cookie banner or consent tool available on the site.

10. Your Rights

Subject to applicable law, you may have the right to:

• request access to the personal data we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain types of processing;
• request transfer of your data where applicable;
• withdraw consent where we rely on consent.

To exercise your rights, contact us using the details above.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no website or internet transmission can ever be guaranteed completely secure.

12. International Transfers

If any of our service providers process data outside the UK, we will take appropriate steps to ensure that your information is handled with suitable safeguards and in line with applicable data protection requirements.

13. Third-Party Links

Our website may include links to third-party websites or services such as WhatsApp or social platforms. We are not responsible for the privacy practices of those third-party websites.

14. Children’s Data

We do not knowingly collect personal information directly from children through the website. Where booking information includes children, such as requests for child seats, that information is expected to be provided by a parent or guardian.

15. Complaints

If you have concerns about how we use your data, please contact us first and we will try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.